National Benefit Alliance

Privacy Policy

At National Benefit Alliance, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We collect several types of information from and about users of our services:

  • Personal Information: Name, date of birth, address, email address, phone number, Social Security number (when required for benefit verification), income information, and employment status.
  • Technical Information: IP address, browser type, operating system, device information, and website usage data.
  • Usage Information: Pages viewed, links clicked, time spent on our website, and interactions with our services.
  • Communication Information: Records of your communications with us, including phone calls, emails, and text messages.

2. How We Collect Information

We collect information through:

  • Information you provide directly when filling out forms on our website
  • Automated technologies such as cookies, web beacons, and analytics tools
  • Third-party sources, including marketing partners and data providers
  • Your interactions with our customer service representatives

3. How We Use Your Information

We use your information to:

  • Evaluate your eligibility for benefit programs
  • Connect you with appropriate benefit programs and enrollment specialists
  • Communicate with you about programs and services
  • Improve our website and services
  • Send you marketing communications about related services (with your consent)
  • Comply with legal obligations and prevent fraud
  • Analyze website usage and user behavior to enhance user experience

4. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party companies that help us provide our services, including call centers, enrollment specialists, and marketing partners.
  • Government Agencies: When necessary for benefit program applications and verifications.
  • Business Partners: Organizations that offer related services or programs that may benefit you.
  • Legal Authorities: When required by law or to protect our rights and safety.
  • Business Transfers: In connection with any merger, sale, or transfer of our business.

5. Marketing Communications

With your consent, we may use your contact information to send you marketing communications about benefit programs and related services. You can opt out of these communications at any time by:

  • Clicking the unsubscribe link in our emails
  • Replying STOP to text messages
  • Contacting us directly to request removal from our marketing lists

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver targeted advertising. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

7. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to delete your information
  • The right to opt out of marketing communications
  • The right to opt out of the sale of your personal information (California residents)

To exercise these rights, please contact us using the information provided at the end of this policy.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete that information promptly.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

13. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). For detailed information about these rights, please see our California Privacy Act page.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us. We will respond to your inquiry within a reasonable timeframe.

Last Updated: This Privacy Policy is effective as of the date of your use of our services and supersedes all prior versions.